Web and social media Traffic Vs. Bankable Inquiries: Is your marketing directing your business in the right direction?

If a ship sets off on a voyage and it’s just a fraction off course, it will soon end up massively off course, unless it quickly adjusts it’s direction. – Quoted from Jim’s Marketing Blog

In this day and age, online platforms have become very instrumental in influencing marketing strategies. Consumers are more in control of their purchasing decisions largely because of the information being offered for free on the internet and the wide variety of products available to choose from.

Products and services are also getting to a near saturation point of innovation. There is not much difference between one product/service and another nowadays (however this doesn’t apply to all industries) Hence manufacturers/ service providers now have rely on cutting edge marketing strategies to come out on top of the race of creating demand.

This has lead to the increase of the usage of online platforms to communicate to consumers at the palm of their hands and on a personal level. Most online platforms have evolved and have data capturing tools that help you know how many people you reach. For instance… Facebook and twitter have Likes and followers respectively. Some social media platforms and other online platforms have analysis tools that help you know the rate of consumer engagement per conversation created. However, some businesses seem to be getting lost at this juncture.

Businesses seem to be spending more time and resources to get more followers and likes rather than business inquiries. There is a clear cut difference between traffic and bankable results. Bankable results achieve targets that you have set. At the end of the day, your business needs to grow and thrive. It goes without saying that the internet has definitely created a platform for business to create a relationship with consumers. However, these relationship needs to produce results for it to survive… bankable results. That is why it is a business and not a charity.

Bankable results start from inquiries –> Evaluating the need –> Offering the desired solution in the best way possible –> Getting paid –> Satisfied customer who refers other friends to you and even endorses your business online. This process grows like a multi-level marketing model.

To get bankable results you need to market your business with the following elements but not limited to them:

  • What – Be specific in what you are offering your potential customers. Keep in mind that you need to be offering a solution to an existing problem
  • Why – Be specific as to why the potential customer need to get the service from you and not any other person. Sometimes you may need to define the problem to the customer and let them know you have a solution. Truth be told, competition is out there and they are going to do anything to steal that customer away from you. Even if it means reducing their price for the same service by half to ensure that they are the ones making the sale.
  • When and where – Be specific on the location and when your potential consumers can reach you. If they cant they will move to the next person who offers the same service. In the case of a business that doesn’t have a physical location, a contact will suffice.

Another point to note: you only have 10-30 seconds of a potential consumers attention before they move on to another alternative. Therefore you need to impress in (if possible) less time.

An action call that comprises of all the above summarized in a sentence that is not more than 140 characters long would do.

How companies are spending their online advertising budgets

The statistics are based on the American industries however, the same concept applies to the Kenyan industry at a smaller scale.

The trends are pretty much the the same apart from one or two.

This article actually leads me to the question, why have Kenyan organizations never/ taken post mail marketing seriously? This is something we will be looking into very soon. Its pros and cons.

Also watch this space for news jacking… and its impact in marketing. Is it worth the risk?

#keepitsnitch

Aromat – A marketing hit or fail?

When the first aromat advertisement appeared on television, the first expression i had was a smile. It was a great comic relief to the “repetitive news” that happen every day.

*Like seriously, there is hardly anything new. Its all just said in a different way. I could tell you off the top of my head that the headlines have been majorly about terrorism and bomb scares, newly found political weapon called impeachment that politicians are misusing terribly, with sporadic society imbalances such as illegal brews, student strikes etc. *

Back to aromat… i knew these guys were up to something. It was a silly yet very effective advertisement that would cause a viral sensation bigger than sauti sol’s “nishike.” Its what people needed during prime time news. I completely applaud the creators of that advertisement.

So lets review the aromat ad from a marketing point of view

1. Prime time advertisement: This is when most households are having their last meal of the day. Assuming most households owners work, not everyone has that energy to make food taste like heaven everyday. Anything that would make this change would definitley be a winner

2. Target market: Lets start with kids. The tone of the voice over just makes kids want to bang their heads on the floor at a super market/shopping mall until the aromat is bought. After all, they want to be the coolest kids in school who put aromat on their food. I know one child who cannot take her food without aromat.

As for adults, the comic relief and knowing that food will taste better, these are all factors to make a rational decision

3. communication: the whole essence of aromat is to transform food from boring UNBELIEVABLE. That is effectively communicated through the ecstatic voice over. The internet memes that have been going round have just reinforced the message. The craze for trolling people such as Eric Omondi, Octopizzo, and even vehicles such as Probox will ensure that this is a brand that will stick in the minds of people. It is another “blue band” in the making.

For us, the aromat ad is a complete HIT. Well done. In case you missed any of the memes… here are some

aromat-2-e1399544675844-500x500  aromat3-389x389 ar13dj-mo-aromat-fb058a35e04fa9dca5a1a9ba6308fc3f61 aromat-91   IMG-20140510-WA0003images  plo lumumba

 

Till our next post, have an aromatic weekend 🙂